These Specific Terms and Conditions and the General Terms and Conditions shall be interpreted and applied together as a single instrument (the "Agreement"). To the extent that there is a direct conflict between these terms and the General Terms and Conditions, these terms shall prevail. Capitalised terms defined in the General Terms and Conditions shall have the same meaning in the Specific Terms and Conditions.
- Extension: the string of characters at the extreme right of the Domain Name which indicates the name zone in which the Domain Name is registered. The extension consists of two or more letters corresponding to the code given to a country pursuant to the ISO 3166-1 standard (Country Code Top Level Domain or "ccTLD" );
- Domain Name: string of characters registered by a Registry within the zone it is in charge of whose main purpose is to serve as an Internet identifier allowing amongst other things, reaching a website, sending emails, ...
- Registry Policy: terms of registration under a given Extension, or any other text with a similar scope and purpose referenced as "Charter" or "Terms of Registration", of the Registries and which are reachable via the hyperlinks listed under "Registries Policies"
- Registrar: commercial entity accredited by one or more Registries to act as their intermediary with Domain Name holders.
- Registry: entity in charge of the delegation of domain names for a specific Extension as referenced in the Internet Assigned Numbers Authority database available at: www.iana.org. The Registry administers a unique database for the Extension within its purview. This database also contains specific information regarding the domain names.
1. The Service
In its capacity as a Registrar, Domain Registrar shall provide the Customer with a range of registration and administration services for Internet domain names (the "Domain Name Service") as defined hereafter and insofar as the Customer has submitted an Order Form pursuant to the General Terms and Conditions.
1.1. Search engine for domain name availability
Domain Registrar provides via the Domain Registrar Site, and free of charge, a search engine for domain name availability. This search engine, which relies for the most part on data provided by the Registries, is provided for informational purposes only.
The data retrieved and displayed by this search engine is of an informational nature only and shall not entail any obligation, duty or liability on the part of Domain Registrar, including with regard to any use that may be made of such data or the accuracy of such data.
1.2. Domain Name registration
Domain Registrar shall proceed to the registration of domain names under various Extensions - an applicable and up-to-date list is available on the Domain Registrar Site - for the term selected by the Customer in the Order Form they have submitted to Domain Registrar pursuant to the General Terms and Conditions.
Acting as a mere technical intermediary, Domain Registrar shall transmit the Customer's registration request to the applicable Provider for purposes of fulfilling the Customer's order, namely the Registries acting as Providers for the Domain Name Service.
In carrying out this process, Domain Registrar will not perform any action to verify in any manner whatsoever the availability of the string of characters that the Customer wishes to register as a Domain Name under a specific Extension. The Customer acknowledges and accepts that Domain Registrar does not guarantee that the Domain Name for which they submitted an Order Form will be available for registration, regardless of the fact that such Order Form was accepted by Domain Registrar and the applicable fee paid by the Customer. The Customer agrees that in the event of any dispute concerning the time of the entry of a Domain Name registration into the Registry system, the timestamp shown in the Registry system records shall control.
In carrying out any operation relating to the registration or modification of administrative or technical data, or deletion of a Domain Name, Domain Registrar' role is strictly limited to acting directly or indirectly on the Customer's behalf vis-á-vis the Registry in charge of Domain Name attribution in the relevant Extension.
1.3. Domain Name renewal
1.3.1. Automated renewal
In order to avoid an unwanted expiration of the Domain Name, Domain Registrar enables the Customer to activate an automated renewal option in the Customer Account. If this option is activated, Domain Registrar will attempt to renew the Domain Name prior to its expiration date and for the term selected by the Customer. This automated renewal shall be operated in accordance with the terms of article 6 of the General Terms and Conditions.
1.3.2. Manual renewal
If the automated renewal option is deactivated, the Customer will need to manually renew the registration of the Domain Name via the Customer Account before its expiration date. Domain Registrar will notify the Customer several times of the expiration and applicable methods to renew the Domain Name, by sending the Customer emails to the address registered as part of the Customer Details.
Domain Registrar cannot be held liable if the Customer fails to take the necessary action to renew the Domain Name or in the case of the Customer Details being inaccurate or obsolete and, more generally, in case of the Customer failing to receive the expiration notice. The Customer remains solely responsible for the renewal of the Domain Name. If the Customer fails to take action to renew the Domain Name before its expiration date, the Domain Name will first be deactivated and pursuant to the applicable Registry Policy, become available for registration by the public.
In the event the Domain Name expires, and in as much as it is feasible, Domain Registrar will automatically redirects it to a dedicated Parking Page (as defined in article 1.7 hereof) displaying a message indicating that the Domain Name has expired and inviting the Customer to proceed to its renewal via the Domain Registrar Site. If the Domain Name is deleted from the Registry database, Domain Registrar reserves the right to, either directly or on behalf of a third party, register the Domain Name neglected by the Customer. The Customer understands and agrees that by failing to take action prior to the expiration of the Domain Name; the Customer expressly waives all rights to challenge such registration by or via Domain Registrar.
1.4. DNS servers
When submitting an Order Form for a Domain Name, the Customer shall choose whether the Domain Name will be delegated to Classic DNS servers or to any other DNS servers. The Customer shall be entitled to modify the DNS servers to which the Domain Name is delegated to at any time.
1.5. Domain Name Activation
1.5.1. Details accuracy
In the event the Customer elects to appoint the Domain Name details different to those associated with their Customer Account, Domain Registrar shall in accordance with article 4 of the General Terms and Conditions, proceed to the Validation of those details.
The Customer acknowledges and accepts that in a case where the accuracy of the Customer Details associated to the Domain Name may not be verified, Domain Registrar will not activate the Domain Name regardless of its registration by the Registry.
The Customer further acknowledges that the Validation will be operated on a yearly basis and that failure to pass it will result in the suspension of the Service for all domain names linked to the details that couldn't be validated.
Pursuant to article 6 of the General Terms, the Customer shall be solely responsible for the accuracy of and the update of the Customer Details. Domain Registrar cannot consequently be held liable for any suspension of service resulting from a failure to pass the Validation.
1.5.2. General DNS Servers Usage
The Customer agrees that functional DNS servers properly set to allow the resolution of domain names are required for the registration of a Domain Name, and more generally, for the proper functioning of the Internet.
1.6. Domain Name Transfer
The transfer of the Domain Name to another Registrar shall be operated in accordance with the applicable Registry Policy as well as all other Policies applicable to the Extension or in the absence of such, in accordance with Domain Registrar' own procedures.
Domain Registrar shall accept any Domain Name transfer request insofar as such request is communicated to Domain Registrar via the Customer Account seven (7) Working Days, or more depending on the Registry Policy, prior to the Domain Name expiration date.
If the transfer request is submitted after this period, the Customer shall extend the Domain Name registration period by at least the minimum term allowed by the Registry, prior to being entitled to submit a new transfer request for such Domain Name.
The Customer acknowledges that depending on the Extension considered, the transfer of the Domain Name to another Registrar may be forbidden for a given period of time following the registration date of the Domain Name by the Registry. It is the Customers sole responsibility to acquaint themselves with the Registry Policy and a more generally with all applicable Policies before placing their order.
1.7. Parking Page
If, upon registering the Domain Name, the Customer abstains from linking it to a specific page or Internet site, the Customer grants Domain Registrar the right to point the Domain Name to a web page specifically designed to avoid the display of a 404 error message to Internet users. Such a page may promote various services (such as a search engine and advertising offers) to the public.
The Customer shall be entitled to deny such right of redirection of the Domain Name to Domain Registrar by sending a written request by mail to Domain Registrar at the address specified in article 1 of the General Terms and Conditions.
2. Registries and other Policies
The Customer expressly acknowledge and accept that the Registry reserves the right to deny, cancel or transfer any Domain, or place any Domain (s) on registry lock, hold or similar status, as it deems necessary, in its unlimited and sole discretion to comply with specifications adopted by any industry group generally recognised as authoritative with respect to the Internet (e.g., RFCs), or to correct mistakes made by the Registry and/or any other contractually obligated vendors in connection with a domain name registration.
By submitting an Order Form, the Customer expressly and fully agrees to the applicable Extension dispute resolution policy applicable to any dispute which may arise between the Domain Name holder and a third party.
Although a list of hyperlinks to each applicable Registry Policy may be available on the Domain Registrar website, it shall be the Customers sole responsibility to obtain the most recent version of those documents directly from the Registries. Nonetheless, the Customer shall always be informed of the main requirements applicable to the domain name registration they want to make.
3. Supporting documents
3.1. The Customer undertakes to swiftly procure to Domain Registrar any documentation required for the validation and acceptance of their request by the Registry (the "Documents' ').
3.2. Within three (3) days following receipt of the payment for the Order Form, Domain Registrar shall, if required, attempt to contact the Customer using the Customer Details, to obtain the Documents (the "Reminder").
3.3. In the event the first Reminder is not acted upon, Domain Registrar shall attempt to contact the Customer using the Customer Details, at least two (2) more times. The second Reminder shall be sent within five (5) days following the first one and the third shall be sent within ten (10) days following the second.
3.4. It is the Customer's sole responsibility to contact Domain Registrar prior to the third Reminder, by using the details displayed on the Domain Registrar Site, including the email address [email protected].
3.5. The Customer acknowledges that any delay in the provision of the Documents will entail additional work for Domain Registrar which may potentially impair the operation of the applicable Registry and/or Provider. The Customer therefore agrees that the sending of a third Reminder may bear a charge amounting to a specific percentage of the applicable fee, and that such charge shall be automatically debited by Domain Registrar using the Method of Payment associated to the Customer Account.
3.6. In the event Domain Registrar has not received the Documents within fifteen (15) days after the sending of the third Reminder, the Domain Name will be automatically deleted and the Customer will not be entitled to any refund.
The Customer understands and agrees that unless otherwise provided all fees applicable to the Domain Name Service are non-refundable. The Customer having the legal status of consumer pursuant to the Estonian Law.
The Customer further acknowledges that the transfer of the Domain Name registered with Domain Registrar to another Registrar does not entail the refunding of any funds paid to Domain Registrar for the realisation of past operations (registration, modification, administration, etc.) on the Domain Name.
The Customer further expressly accepts that any transfer request will only be accepted after the payment of all unpaid invoices including all transfer fees which may apply. In case the Customer's Domain Registrar Account presents a negative balance, Domain Registrar will be entitled to prevent any Domain Name transfer by applying all applicable technical measures, including but not limited to, the locking of the applicable Domain Name.
In accordance with article 7.2 of the General Terms and Conditions, Domain Registrar retains the right to discontinue or suspend the Domain Name Service for any of the Extensions.
The Customer understands and accepts that Domain Registrar cannot be held liable for any consequences resulting from such modification, suspension or discontinuance of the Domain Name Service.
6. Domain Registrar obligations
Domain Registrar commits to make its best efforts to communicate the Customer's order for the Domain Name Service within a timely fashion to the applicable Provider and pursuant to the applicable Registry Policy. Domain Registrar hereby only commits to a best-efforts obligation.
7.1. The Customer is solely responsible for the choice of the string of characters composing the Domain Name, its registration and its use. In view of the far-reaching scope of the Domain Name, it shall also fall to the Customer to take all necessary measures to protect the Domain Name and its use, particularly with regard to national and international trademark laws.
7.2. The Customer commits not to use the Domain Name Service in any illicit fashion such as distributing malware, operating abusive botnets, phishing, or otherwise fraudulent or deceptive practices. In accordance with article 11 of the General Terms and Conditions, the Customer shall assume sole responsibility for all consequences of such improper activities over which Domain Registrar has neither technical nor legal control.
7.3. The Customer further commits not to infringe upon any third party's rights by the customisation and use of the Domain Name.
By submitting an Order Form for the Domain Name Service, the Customer agrees to indemnify, defend and hold harmless Domain Registrar and the Registry, their employees, directors, officers, representatives, agents and affiliates, against any claim, suit, action, or other proceeding brought against Domain Registrar or the Registry, or any of their affiliates based on or arising from any claim or alleged claim relating to the use of the Domain Name Service by the Customer. This guarantee entails in particular that the Customer will assist in mounting the legal defence of Domain Registrar and the Registry, their employees, directors, officers, representatives, agents and affiliates, and will fully indemnify Domain Registrar and the Registry, their employees, directors, officers, representatives, agents and affiliates, of any damages they may suffer due to such claim.
9. Personal data protection
By submitting an Order Form for the Domain Name Service, the Customer expressly authorises Domain Registrar to disclose the following data to the Providers: the Domain Name registered by the Customer, the Customer name, address, phone number, email address, the dates of registration and expiration of the Domain Name and the DNS servers to which the Domain Name is delegated.
In the event a dispute occurs between a third party and the Customer regarding the registration or use of the Domain Name by the Customer, Domain Registrar will be in no way whatsoever involved in such a dispute and the Customer will solely assume any consequences thereof.
If a decision resulting from a dispute proceeding is reached and requires Domain Registrar' intervention, Domain Registrar shall abide by such decision without being held liable by the Customer.
By submitting an Order Form for the Domain Name Service, the Customer expressly agrees that:
- any dispute pertaining to the Domain Name the Customer is willing to register may be settled via the alternative dispute resolution system established by the Registry in charge of the applicable Extension; and that
- both the courts of the Domain Name holder residence and Domain Registrar place of incorporation have jurisdiction over any dispute between the Customer and a third party related to the domain name registered under a gTLD Extension.
The Customer acknowledges that any suspension of the Domain Name Service pursuant to article 15 of the General Terms and Conditions which lasts more than the Domain Name registration term will entail the deletion of the Domain Name from both Domain Registrar and the registry databases. Upon deletion the Domain Name will become available for registration by the public pursuant to the applicable Registry Policy.
12.1. The Customer may request the deletion of the Domain Name that they have registered via the Domain Name Service at any time. Such termination will be operated after a period of one (1) month following the receipt by Domain Registrar of a written request sent by registered mail to the address specified in article 1 of the General Terms and Conditions.
In the event that the deletion of the Domain Name is not possible, Domain Registrar shall suspend the Domain Name for the period remaining until its expiration date.
12.2. In the case of termination of the whole Agreement as pursuant to the terms of article 14 of the General Terms and Conditions, the Customer shall hold Domain Registrar harmless from any responsibility arising from any further intervention request on the Domain Name. Renewal of the registration of any Domain Name that expires following receipt of the termination notice shall be excluded.
12.3. The Customer expressly agrees that no refund shall be granted in case of termination of the Domain Name Service and/or the whole Agreement.
Registering a .UK Domain Name – Key Terms
Registration and renewal prices are clearly presented on our domain search page. These prices are inclusive of all registry fees. There are no hidden charges. We are keen to ensure that there is no interruptions to your services, to help you, we send renewal reminders as follows: 60 days before expiry 30 days before expiry 7 days before expiry 3 days after expiry upon suspension Transferring your domain name to Domain Registrar is Free of Charge, however some registries require you to renew for a further year. Unlike some suppliers, we will not normally charge for transferring your domain name away from us. The only exception is where the initial registration was part of a special offer. In such cases, we will request the remaining value to make up our standard (non-offer) cost of that domain. Once the domain has been renewed at least once, this restriction no longer applies.